Profile
gem is one of Europe's largest leading independent providers of outsourced multi lingual, multi channel customer contact solutions.
Our range of solutions include; multi lingual services, technical support, customer support, sales and retention and continuous improvement.
gem was established in Belfast in 2000 following an identification of a global market opportunity for the provision of outsourced email handling services. It is now one of Europe's leading independent providers of outsourced contact centre serviced across email, telephone, SMS, and live chat in 29 languages.
Employing over 800 people across our 4 facilities, gem is dedicated to delivering outstanding results for our clients and our performance has been recognised through the many industry awards we have received for recruitment, training, innovative use of technology and business development.
With a client base focused on media, e-commerce, travel, hi-tech and government sectors, current customers include Cisco, King.com, Clearwire, Electronic Arts, Microsoft, Play.com and Channel 4 Television.
